A specialty chemicals manufacturer replaces spreadsheet-based incentive calculation across 344 field agents and four sales verticals — built on SAP BTP, deployed without disrupting payout cycles.
344+
Field Agents Onboarded
81
KPIs Automated
4 Months
Foundation to Go-Live
Zero
Disputed Payouts Since Launch
The Customer
Specialty Chemicals · Mumbai
Built in four months on SAP BTP Cloud Foundry. NuVo ICM operational across four sales verticals, serving 344+ field agents on web and Android.
The Problem
Drychem ran a multi-slab, multi-KPI incentive structure across four sales verticals — chemicals, polymers, and adjacent product lines — with hundreds of field agents and dozens of distinct performance metrics per cycle.
Sales data lived in SAP S/4HANA. Incentive calculations lived in spreadsheets. Every month, someone exported, transformed, validated, and re-validated the same numbers — and every month, agents raised disputes that took weeks to resolve.
The decision wasn't whether to fix it. It was how to fix it without buying SAP ICM, Varicent, or Xactly — none of which were economically viable for the size of the deployment.
“Every agent sees their KPI breakdown and approved payout in real time. Month-end calculation now runs in minutes, not weeks. Zero disputed payouts since go-live.”
Drychem Industries · Chemicals & Polymers Division
Before & After
Before
Incentive plans lived in shared spreadsheets across HR, Sales Ops, and Finance. One broken formula could wipe out a month of payouts.
After
A single source of truth on SAP BTP, fed live from S/4HANA. Schema-driven KPI definitions. Version-controlled incentive plans.
Before
Finance, Ops, and managers re-validated the same numbers across weeks. Agents waited — and slowly stopped trusting the final number.
After
The full payout cycle runs in minutes. Validation, simulation, lock, and approval are all in one workflow with IST-timestamped audit trails.
Before
Agents saw a number on a payslip. No KPI breakdown. No way to see how the calculation worked. Disputes flooded HR every cycle.
After
Each agent sees their KPI achievement, slab attainment, and approved payout in real time on web and Android. Disputes have stopped.
Before
When a manager adjusted a payout, no one could reconstruct what changed, when, or why. Compliance had no defensible position.
After
Every adjustment requires a mandatory reason. Old/new state is preserved permanently. Auditors can replay any payout from start to finish.
What We Shipped
134 fields of live sales data per agent, per period. Date-range cumulative, no manual exports.
Scheme creators assemble multi-slab, multi-KPI incentive logic without writing code.
Scheme Creator → Approver → Run Admin → Results Approver → Editor → Finance Approver → Admin. Every transition logged.
React 18 + TypeScript on the web. Native Android app on the Play Store. Real-time KPI cards, achievement %, approved payout.
Foundation to Go-Live
Month 1
SAP BTP Cloud Foundry tenant set up, MongoDB Atlas connected, the first 81 KPIs defined and version-controlled in the schema engine.
Month 2
DSL scheme builder live for incentive plan creators. Single MongoDB compound query per lookup. Calculation narrative engine generating per-agent explanations.
Month 3
7-role RBAC workflow operational. Production lock, results editing, approval chain. IST-timestamped audit trail capturing every state transition.
Month 4
Web + Android agent dashboards shipped. 344 field agents onboarded across four sales verticals. Production cutover complete.
Outcomes
344+ field agents onboarded across four sales verticals — chemicals, polymers, and adjacent lines.
Zero disputed payouts since go-live. The dispute cycle simply ended.
Month-end calculation runs in minutes instead of weeks. Sales Ops and Finance reclaimed two work-weeks per cycle.
Full IST-timestamped audit trail for every payout — defensible for compliance, exportable for finance.
Agent visibility on web and a native Android app. KPI breakdown, achievement %, and approved payout, in real time.
Talk to us about a discovery engagement. We'll map your incentive structure to the platform and come back with a fixed-fee deployment plan.
Talk to our SAP BTP and AI specialists. Most engagements go from discovery to first deployment in 4 weeks.